‘An arm and a leg’: Her bill for prenatal tests felt like a ‘bait-and-switch’

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Can a healthcare company make enough people mad about its billing practices that it hurts its business? For a genetic testing company, maybe.

An “Arm and a Leg” listener received a test that has become routine early in pregnancy: the noninvasive prenatal test. It was supposed to be $99. But then – after he took the test – that turned out to be $250. And when she asked questions, she was told it could go up to $800 if she didn’t pay quickly. The patient looked at testing companies and found that many people had experienced what he called the “genetic testing bait-and-switch.”

And importantly – he’s not the only one who noticed. When some people on Wall Street, and a New York Times reporter, started hearing about those bills, the company found itself in hot water.

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